Your Privacy Matters to Us
Allen Rapid Plumbing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, call us, or use our services.
Information We Collect
Information You Provide
When you contact us, request service, or interact with our website, we may collect:
- Contact information: Name, phone number, email address, mailing address
- Service information: Description of plumbing issue, home address, preferred appointment time
- Payment information: Credit card or payment details (processed securely)
- Communication records: Phone calls, emails, and messages related to our services
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, time spent, referral source
- Location data: General geographic location (city/region level)
- IP address: For security and analytics purposes
How We Use Your Information
We use the information we collect to:
- Provide services: Schedule appointments, dispatch plumbers, complete repairs
- Communicate with you: Confirm appointments, provide updates, respond to inquiries
- Process payments: Complete transactions and send invoices
- Improve our services: Analyze usage patterns to enhance our website and customer experience
- Send service reminders: Annual inspection reminders, seasonal maintenance tips (with your consent)
- Legal compliance: Meet regulatory and tax requirements
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
- Service providers: Third-party companies that assist with payment processing, scheduling, and website hosting
- Legal authorities: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
Data Security
We implement reasonable security measures to protect your personal information:
- Secure SSL encryption on our website
- Secure payment processing (PCI compliant)
- Limited access to personal information on a need-to-know basis
- Regular security reviews
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Choices
Opt-Out of Communications
You may opt out of non-essential communications (marketing emails, service reminders) by:
- Calling us at +1 (972) 331-9526
- Emailing us with "Unsubscribe" in the subject line
- Following unsubscribe links in emails
Opting out of non-essential communications does not affect essential service communications (appointment confirmations, service updates).
Access and Update Your Information
You may request access to, correction of, or deletion of your personal information by calling us at +1 (972) 331-9526.
Do Not Track Signals
Our website responds to Do Not Track (DNT) signals from web browsers.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Allen Rapid Plumbing 203 W Main St, Allen, TX 75013, USA
Effective Date: August 29, 2026
